Support
How can we help?
Quick answers below, or send us a message.
Using the app
How do I add foods that are not listed in the database?
To add foods not available in the database, navigate to the Search screen and select the "Custom Food" button. This allows you to create a custom food item. Once added to your meal, you can easily access it in the "Recents" section of the Search screen. Additionally, you can mark it as a favorite by tapping the heart icon for easy access in the future.
How can I edit or delete an entry if I entered something incorrectly?
To modify or delete an entry, simply swipe left on the respective entry in your diary. This will reveal the Edit and Delete options.
If you want to modify or delete a body weight entry, tap and hold the entry on the weight chart to reveal the options.
How can I input a custom serving or portion size?
Click on the "Custom" button located next to the Serving Size section to input your desired quantity in grams/ounces (or milliliters/fluid ounces when applicable). To create customized sizes, you can also combine the serving size with Quantity. For instance, you can choose a 100g serving size and input 3.25 as the quantity if you consumed 325g. Tap the Quantity box if you want to manually enter any amount using the keyboard.
Is it possible to sync my dietary data with Apple Health?
Yes. Go to the Settings tab, select Integrations, and enable "Save dietary macronutrients" option within Apple Health. This will ensure the synchronization of your calorie, carbohydrate, fat, and protein intake data with Apple Health. If you do not see this option, update EatWell app to the latest version from the AppStore.
The functionality to sync burned calories from Apple Health and Apple Watch is currently in development and is expected to be available in the coming weeks. Stay tuned for upcoming app updates.
How can I log entries from the previous night?
Tap on the small date button located in the top right corner of your diary screen. This will open the date selector, allowing you to choose any previous dates and log entries.
How do I add the widget to my iPhone's Home screen?
To add a widget to your iPhone's Home screen on iOS, long-press an empty area on your Home screen until the apps start jiggling. Tap the "+" icon in the top left corner, find the EatWell app from the list, select the desired widget size, and then tap "Add Widget." Arrange it as needed and tap "Done" to save your new widget configuration.
Can I export, print, or email my diary?
Yes. Go to the Settings tab and select Export Data. Choose the date range you'd like, then export it as a CSV file that you can save, email, or print.
Will I lose my data if I get a new phone? Is there an account or backup?
EatWell stores your data on your device and includes it in your iCloud backup. If iCloud Backup is enabled, your app and all of its data will be restored automatically when you set up your new phone from that backup. Please note that deleting the app will permanently erase all of its data, so make sure your backup is in place before switching devices.
Payments & refunds
How do I cancel my subscription?
To cancel your subscription, open the Settings app on your phone, select your Apple ID, and navigate to the Subscriptions section. From there, you can manage and cancel your subscription as needed.
I was charged unexpectedly, or after a free trial — what should I do?
All EatWell subscriptions renew automatically through your Apple account unless you cancel at least 24 hours before the renewal date. If you were charged and didn't intend to renew, you can request a refund directly from Apple at Report a Problem. To prevent future charges, open the Settings app on your phone, tap your Apple ID, go to Subscriptions, select EatWell, and cancel.
How do I get a refund for my subscription?
All payments are managed by Apple through AppStore. To request a refund for your subscription, visit Apple's official Report a Problem website, sign in with your Apple ID, find the EatWell app in your purchase history, and select "Request a Refund." Follow the instructions to submit your request. Refund approvals are subject to Apple's terms and conditions.
Get in touch
Questions, feedback or a bug to report. We read every message.